If you are having trouble with checkout, please check that your address is correct and that your billing address matches the address your credit card provider has on file.

Clearing your web browser's cache can often help solve technical problems.

If you continue to have problems, please contact us and we can help process payment manually for your order.

No, placing an item in your cart does not reserve it for you. Products can sell out while they are in your cart (you should receive a notification when next opening the cart). Sold out products will be automatically removed from your cart.

Yes! Please contact us for any special orders or pre-orders not listed on our website and we will do our best to get you what you are looking for.

If you are in Canada and the item is available at Walthers.com, we can bring it into Canada for you, often at a discount off Walthers pricing and without shipping and import costs.

See our Special Orders and Pre-Orders page for more information

We always aim for make sure our customers are fully satisfied with their orders, but if you do ever need to return something, we will try to help.

We offer refunds on unopened and unused new products within 15 days of purchase.

We do reserve the right to deny a return or refund or apply a restocking fee if the item has been opened and visibly used or returned without the complete contents and packaging.

Important: Please contact us before returning a product via mail to obtain an RMA number. We reserve the right to reject returns without an RMA number.

Full details on our return policies can be found here.

Almost all new locomotives (and other products) are covered by manufacturer warranties ranging from 90 days to a few years.

Most North American based manufacturers have policies requiring any defective products to be returned directly to them and not to dealers. In some cases they will not repair or replace products if returned through us as a dealer. Please contact us and we will do our best to help you determine the best course of action if you need warranty work.

For locomotives and other products out of factory warranty, please see our Repairs and DCC Installations page.

For North American models please contact us as we work on a case-by-case basis. While we would love to always offer our customers the lowest price on a particular product, prices are dependant on exchange rates, time of purchase and other factors.

For European product lines we will match the non-sale product price of any Canadian dealer. Some exceptions may apply. Please contact us for details.

No, it is against credit card processor rules to keep a customer's credit card details and CVV value on file in our store. If we take your card over the phone, the details are not recorded and only entered directly into our system once at the time of purchase.

Our e-commerce software provider (the largest in the world) handles all credit card and payment processing to industry best practices and regulations (PCI standards). At checkout our e-commerce shopping cart software may provide the option to store a credit card on record for future purchases but our store staff has no access to that information through our website.

When you place a pre-order on our website, our payment processor may provide a 'token' that allows us to charge the remaining value (less deposit) when the product arrives but your card details are never stored.

We are proud of the ways we are able to keep your data safe. Ask our competition if they follow the same high standards.

Yes, we can place any product on hold for you for a short period of time. At the moment we do not enforce time limits on product holds but we ask you make every effort to pick up and pay for your products as soon as possible.

If we do not hear back from you after reaching out to confirm your hold the hold will be cancelled and the product restocked.

Yes, we offer gift certificates in almost any denomination both in-store and online.

Our gift certificates do not expire but once issued are non-refundable and cannot be redeemed or exchanged for cash.

In many cases we can help recover a lost or stolen gift certificate but provide no guarantees or refunds on misplaced or stolen certificates.

We ship to the USA and Canada and many other countries all over the world. Shipping costs to your location will be added at checkout. Unfortunately shipping outside of North America can be expensive these days, particularly with tracking and insurance. We do reserve the right to cancel orders to countries with a high risk of fraud or loss.

We do our best to ship most orders within 1-2 business days of the order being placed. We ship parcels Tuesday-Friday so if you order late on a Friday, your parcel will go out Tuesday.

Occasionally some parcels may require extra processing time due to size, weight or other factors. We will do our best to notify you of any delays.

Please be patient and keep in mind that we are a small business and do not have the resources of firms such as Amazon.

This depends a lot on your location. Within Canada you should have your parcel within 4-9 business days after shipping. USA residents should expect parcels to arrive in 5-12 business days.

Please be aware of weather conditions and special circumstances beyond our control that may slow shipping times down.

If you have not received your parcel after 15 business days, please contact us. Your local post office is also often able to help.

We primarily use Canada Post parcel services but may also offer other major carriers such as UPS or FedEx depending on the location and the specifics of your parcel.

If you are in the USA, Canada Post will pass the parcel to the USPS for delivery. The Canada Post tracking number provided can be used on the USPS website for more detailed tracking once it arrives in the USA.

We only ship with tracked parcel services. We will email you a tracking number and a tracking link once your order has been shipped. Please allow 1-2 days for the tracking to appear in the carrier's system.

Our website will send you a tracking number as soon as your parcel is processed and packed in our store. Depending on the carrier, that tracking number may not become active until the carrier picks up the parcel or scans in the label at their location.

While we pack orders on Saturdays and sometime Mondays, our carriers only pick-up Tuesday to Friday. If you order late on a Friday, your order may be packed that day and you will receive a tracking number but that number may not become active until Tuesday afternoon.

Yes we do. We are always looking for good quality 2nd hand collections. Please see this page for details.

Generally we do not buy O-scale/gauge, cheap department store train sets, wooden railway toys or complete layouts.

We do have space constraints so we give preference to well taken care of collections that come in their original boxes.

We do offer consignment although we often prefer to make a cash or store credit offer up front for your collection.

Because space is limited in our store we generally apply the same standards to consignment as we do to purchasing collections outright.

Our consignment rate can vary depending on the type, age and condition of the collection. Please contact us for details.

Yes, we have full-time staff dedicated to repairs and DCC installations. Please see our Repairs and DCC Installation page for more information.

For repairs of brass locomotives we may refer you to an outside expert with many years of knowledge and experience working with these models.

Please note that there is often a 2-6 week wait for repair services during busy times of the year. Additional delays may occur due to parts ordering and availability.

Please contact us for more information.

Sorry at the moment we do not offer repair services for Lionel or other O gauge/scale trains.

We can refer you to experienced and knowledgable 3rd parties if you need.

Yes, we have full-time staff dedicated to repairs and DCC installations. Please see our Repairs and DCC Installation page for more information.

Please note that there is often a 2-6 week wait for DCC installation services during busy times of the year. Additional delays may occur due to parts ordering and availability.

Please contact us for more information.